Last updated: July 15, 2026
1. Information We Collect
We collect information you choose to send us when you ask for an estimate, book service, call, text, email, or visit the shop. This may include:
- Your name, phone number, email address, and preferred contact method
- Vehicle information such as year, make, model, VIN, and license plate
- Damage photos, insurance card photos, claim details, and repair notes
- Appointment requests, messages, and repair status questions
- Basic website and ad measurement data, such as page visits, form actions, browser type, referral source, and approximate location
2. How We Use Your Information
We use your information to:
- Review your photos and call you back with a ballpark estimate
- Schedule appointments and communicate about your vehicle
- Help coordinate repair information with your insurance company
- Order parts, coordinate repair work, and provide repair updates
- Respond to questions by phone, email, or text message
- Measure website performance, ad performance, and lead submissions
- Send optional follow-up review or satisfaction requests
3. Text Messages and SMS Opt-In
If you check an SMS opt-in box, text us, or otherwise ask us to contact you by text, you agree that Redemption Collision Center may send text messages to the number you provided. Messages may include estimate follow-up, appointment scheduling, repair status updates, insurance claim questions, pickup reminders, and customer service replies.
Consent to receive text messages is not required to buy services from us. Message frequency depends on your repair or estimate request. Message and data rates may apply.
You can opt out at any time by replying STOP. We will also treat replies such as CANCEL, QUIT, END, REVOKE, OPT OUT, or UNSUBSCRIBE as a request to stop text messages. For help, reply HELP or contact us at (346) 471-5322 or redemptioncollisioncenter@gmail.com.
We do not sell your mobile number. We do not share SMS opt-in data or consent status with third parties for their own marketing.
4. Information Sharing
We do not sell your personal information. We only share information when needed to handle your estimate, repair, claim, or website operation, including:
- Your insurance company (as required for claim processing)
- Parts suppliers (for ordering correct components)
- Towing or service partners involved in your repair
- Service providers used for forms, automation, scheduling, texting, analytics, advertising, and website operations
5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We keep estimate, repair, claim, and contact records for as long as needed to provide service, handle warranty or insurance questions, maintain business records, and comply with legal obligations.
7. Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us at redemptioncollisioncenter@gmail.com. You may also call us at (346) 471-5322.
8. Cookies and Tracking
Our website may use cookies, pixels, and similar tools for basic site functionality, Google Analytics, Google Ads measurement, form tracking, and ad performance reporting. You can control cookies through your browser settings.
9. Contact Us
If you have questions about this privacy policy, contact us at:
Redemption Collision
3975 Atascocita Way, Humble, TX 77396
Phone:
(346) 471-5322
Email:
redemptioncollisioncenter@gmail.com